Returns & Exchanges
Due to the perishable nature of our bite-sized treats, we are unable to accept returns or exchanges. We stand behind our products and will work with you to resolve any issues regarding damaged or incorrect shipments.
Inspect Your Delivery
Upon arrival, please immediately inspect your cupcakes or macarons to ensure they arrived in perfect condition and match your order.
Document Any Issues
If your order is damaged or incorrect, take clear photos of the packaging and the product to help our team assess the situation.
Contact Customer Service
Email our team at hello@bakedbymelissa.com within 48 hours of delivery with your order number and any supporting photos.
Resolution Process
Our team will review your claim and, where applicable, issue a replacement or store credit to ensure you have a sweet experience.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing